Privacy Policy

Arc Digital LLC · Effective Date: April 22, 2026

Applies to: arcdigitalllc.com and all Arc Digital LLC products, including BoardingKit

1. Introduction

Arc Digital LLC ("Arc Digital," "we," "our," or "us") is a software company that builds and operates web-based applications for small business operators. This Privacy Policy describes how we collect, use, share, and protect personal information across our website and products.

By using our website or any Arc Digital product, you agree to the practices described in this policy.

2. Scope of This Policy

This policy covers:

• The Arc Digital LLC company website (arcdigitalllc.com)
• BoardingKit — dog daycare and pet boarding management software
• Any other products or services Arc Digital LLC makes available

Each product section below ("Product-Specific Details") identifies any additional data practices unique to that product. Where a conflict exists between a product-specific section and this general policy, the product-specific section controls.

3. Information We Collect

3.1 Information You Provide

We collect information you give us directly, including:

• Account registration details (name, email address, business name)
• Billing information (processed by our payment processor; we do not store raw card data)
• Communications you send us (support emails, contact form submissions)

3.2 Information Collected Automatically

When you visit our website or use our products, we may automatically collect:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (operating system, browser version, and non-persistent device characteristics). We do not collect persistent hardware identifiers for tracking purposes.
• Usage data (features used, actions taken within the product)
• Cookie and tracking data (see Section 7)

3.3 Information from Third Parties

We may receive information from third-party services integrated with our products, such as payment processors, authentication providers, and analytics platforms.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our products and services
• Process transactions and send related information, including purchase confirmations and invoices
• Send transactional and operational communications (e.g., password resets, account alerts)
• Respond to comments, questions, and support requests
• Analyze usage patterns to improve our products
• Detect, investigate, and prevent fraudulent activity or abuse
• Comply with legal obligations

We do not sell your personal information. We do not use your personal information to serve third-party advertisements.

5. How We Share Your Information

We share personal information only in the following circumstances:

• Service Providers: We share data with third-party vendors who help us operate our business (e.g., cloud hosting, payment processing, email delivery, analytics). These vendors are contractually obligated to protect your data and may only use it to perform services for us.
• Legal Requirements: We may disclose information if required by law or in response to a valid legal process (e.g., a court order or subpoena).
• Business Transfers: If Arc Digital LLC is acquired, merges with another company, or sells substantially all of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to such a transfer.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website and products. These may include:

• Essential cookies: Required for the website or product to function (e.g., authentication sessions). You cannot opt out of these.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website and products. Google Analytics collects data such as pages visited, time on site, and general geographic location. This data is aggregated and not linked to individual identities.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout, or by using a browser with tracking protection enabled.

We do not use advertising or behavioral tracking cookies.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8.1 International Data Transfers

Arc Digital LLC is based in the United States, and your personal information is stored and processed on servers located in the United States through U.S.-based service providers (including Supabase and Vercel). If you access our products from outside the United States, you consent to the transfer of your data to the U.S., where data protection laws may differ from those in your jurisdiction. We rely on appropriate safeguards, including standard contractual clauses where applicable, for international transfers.

9. Your Rights and Choices

9.1 General Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Receive a portable copy of your data

To exercise any of these rights, contact us at support@arcdigitalllc.com. We will respond to all data rights requests within 30 days.

9.2 California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, and the purposes for which we use it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at support@arcdigitalllc.com. We will respond within 45 days.

10. Children's Privacy

Our products and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@arcdigitalllc.com.

11. Third-Party Links and Services

Our website and products may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Product-Specific Details

BoardingKit

BoardingKit is a management platform for independent dog daycare and pet boarding operators. In addition to the general practices described above, the following applies specifically to BoardingKit:

Data collected through BoardingKit includes:

• Business operator data: Account information, subscription and billing records, and usage data for the operator running the software.
• End-user (pet owner) data: Operators use BoardingKit to store information about their customers, which may include pet owner names, contact information (phone, email, address), pet names and relevant pet information (breed, veterinarian, vaccination records), and appointment or reservation history.

Operator responsibility: BoardingKit operators are independent businesses that control the personal data of their own customers (pet owners). Arc Digital LLC acts as a data processor on behalf of the operator for this end-user data. Operators are responsible for obtaining any necessary consents from their customers and for their own compliance with applicable privacy laws.

Data access: Arc Digital LLC personnel access end-user data only as needed to provide technical support, maintain system integrity, or comply with legal obligations.

Messaging and communications: BoardingKit may send automated SMS messages or emails to pet owners on behalf of the operator (e.g., appointment reminders). These communications are sent at the direction of and on behalf of the operator.

Data deletion: When an operator account is closed, associated business and end-user data is deleted or anonymized within 90 days, except where retention is required by law.

Third-Party Services Used by BoardingKit

BoardingKit integrates the following third-party services, each of which may receive personal data as necessary to provide their function. Each provider is contractually bound to protect data at a level consistent with this Privacy Policy:

• Stripe — payment processing (billing details, payment method information)
• Supabase — database, authentication, and file storage (account data, pet owner data, reservation records, uploaded files)
• Twilio — SMS delivery (phone numbers, message content)
• Resend — email delivery (email addresses, message content)
• Vercel — hosting infrastructure (request logs, IP addresses)
• Google Analytics — usage analytics (device info, session data, general geographic location)

Account Deletion

You may request deletion of your BoardingKit account and associated personal data through either of the following methods:

• In-app: Open BoardingKit and navigate to Account Settings → Delete Account.
• Email: Send a deletion request to support@arcdigitalllc.com from the email address associated with your account. We will process your request within 30 days.

Once a deletion request is received and verified, your account data and associated end-user data will be deleted or anonymized within 90 days, except where retention is required by law (e.g., tax or accounting records).

SMS Opt-Out and TCPA Compliance

Pet owners who receive automated SMS messages through BoardingKit may opt out at any time by replying STOP to any message. Replying HELP will return support information. Standard message and data rates may apply.

Operators using BoardingKit are solely responsible for obtaining all necessary consents from their customers (pet owners) prior to sending SMS communications, including compliance with the U.S. Telephone Consumer Protection Act (TCPA) and any analogous laws in their jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and notify you by email or through an in-app notice at least 30 days before the changes take effect, except where changes are required by law or necessary to address security concerns, in which case they may take effect immediately. Your continued use of our services after the effective date of a revised policy constitutes your acceptance of the changes.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Arc Digital LLC
Email: support@arcdigitalllc.com

Last updated: April 22, 2026